Customer Service

Typical Challenges

Showing customers how to use your products and delivering post sales service with effective documentation and instructions is important for keeping customers, dealing with warranty issues, and winning more business.

The common customer service issues that our Canadian product design and manufacturing customer have to deal with are:

  • Our design and engineering team do not have the time to create customer service content.
  • Maintaining our technical documentation is a challenge especially when there are product changes.
  • We need more effective assembly and operating instructions that need to be accessible for customers
Customer Service Maintenance Instructions
TRACK Solution

Our Customer Service solutions will allow you to work with your design and engineering team, providing you with:

  • TECHNOLOGY that allows customer service developers to create interactive content from existing 3D CAD data, without having to bother designers.
  • Keep service documentation up-to-date with an effective Change Management and Document Management PROCESS.
  • MANUFACTURE replacement parts through 3D printing to deliver an effective warranty and after sales service.
  • PEOPLE solutions that will give your team the skills they need to create customer service content and 3D print replacement parts.


SOLIDWORKS 3D technology helps reduce production time and cost of content creation for assembly instructions, operator guides, and manuals.

Instead of written descriptions, you can show your instructions, helping you save money on technical writing and translation.

Easily create your service collateral from existing CAD data with SOLIDWORKS software

Your assembly and operating instructions shape the user’s experience. SOLIDWORKS Composer helps you directly leverage your 3D CAD data to create dynamic 3D illustrations, even 3D animations, for technical communications that help clearly explain even the most complex assembly.

Developers can access design files through SOLIDWORKS PDM Professional and work in parallel with design and manufacturing. When design changes occur, graphics can update automatically, so your documentation can be available faster.


We help organizations manage product change requests, assessments, plans, and orders to a product or system.

Our content authoring process takes a new approach to the creation of technical publications by using design and engineering content directly.


Communicate change effectively and collaborate on product documentation creation

Managing the change process and communicating change status to customer service is a challenge.

Our Aras Innovator solution delivers a single, standardized change and document management process, making it easier to include changes and keep product documentation up-to-date.

Learn more about Aras Innovator processes below:


3D printers are used for manufacturing your replacement parts on as-required basis.

Reduce your overheads with on-demand 3D printing production of replacement parts

With 3D Printing production machines you can reduce your customer maintenance costs by creating replacement plastic parts only when required.

Without a need for inventory of spare parts, plus an on-demand low volume production method you can provide warranty replacements and extend the life of your products with minimum cost.

Learn more about our popular 3D production machines:


Training programs are not “one-size fits all”. That is why we provide a flexible training approach to personalize your training experience. Javelin has an extensive offering of training products and solutions.

Learn how to deliver the best customer service and collaborate with your team

Our tailored training solution provides a learning path and course content that is designed to target the specific needs of customer service people.

Also If you need custom courseware for your people then we can also provide that service. The Javelin training team can customize existing training courses or even create brand new courseware specifically for your business.

Here are the courses you'll need to get maximize your customer service:

Do you need a Customer Service solution?

Call us free at  1-877-219-6757  and get your questions answered