Why SOLIDWORKS Subscription Service?
To enhance your current and future opportunities, it’s paramount to maintain an up-to-date design and development environment that helps keep you competitive and improve your operational efficiency.
The Javelin SOLIDWORKS Subscription Service Program offers a smart, flexible way to protect your investment in the 3D design experience.
Benefits of the service
- SOLIDWORKS is the world’s most widely-adopted 3D CAD software, creating an enormous, vibrant community for networking, business development, learning, and inspiration.
- To enhance your investment in SOLIDWORKS software, you get comprehensive support from Javelin to coach you through any challenge.
- Get software updates and new releases to ensure you always have access to the best features and enhancements to give you a competitive advantage.
Service Capabilities
Boost your design process and support your team with resources to help them work faster and smarter to transform your product development into business success.
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Award winning technical support
Telephone, email and web support provided by our Certified technicians. Includes remote desktop support service — support directly on your machine. Access Support »
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Software Upgrades & Service Packs
Plus Early Visibility (EV) access for testing purposes. Learn what's new in SOLIDWORKS 2023 »
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SOLIDWORKS Customer Portal Access
Where you can download software enhancements, access the SOLIDWORKS Knowledge Base, receive tech tips, report and track service requests, view archived Webcasts and much more. Access the Portal »
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SolidProfessor On-demand Video Training
An online, video-based training resource designed for engineers. SolidProfessor includes a SOLIDWORKS add-in, which provides quick, on-demand access to over 15,000 searchable tutorials, broken into 3–7-minute videos. Learn more »
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SOLIDWORKS Certification Exams
Take a certification exam for FREE as part of your annual service. Learn how »
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Javelin's Support Portal
One view to all support cases, update, close or create new cases, add messages or files and the ability to adjust case severity. Our Support »
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Regular Technical Tips
Access to Javelin FAQ documents, our Tech Tip Blog and YouTube Channel, and our monthly technical newsletter publication exclusively for subscription customers.
SOLIDWORKS Subscription Service Plans
Choose from an Essential and Elite Service Plan
| Service Benefit | Essential Service | Elite Service |
|---|---|---|
| Live Technical Support | ● | ● |
| Software Upgrades & Service Packs | ● | ● |
| SolidProfessor 15K+ Video Based Tutorials | ● | ● |
| SolidProfessor Site License Logins for up to 3x the number of Elite SOLIDWORKS Subscription users |
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| SOLIDWORKS Enhancement Requests | ● | ● |
| MySolidWorks Community & Resources | ● | ● |
| Free SOLIDWORKS Certification Exams | ● | ● |
| SOLIDWORKS Visualize Standard Software Available with SOLIDWORKS Professional or Premium |
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| SOLIDWORKS CAM Standard Software | ● | ● |
| Advanced Manufacturing Services Voucher ($500 value) | ● | ● |
| Client Care Visit (CCV) | ● | ● |
| Ask a TriMech Expert Live Sessions | ● | |
| Live In-person Training Course Voucher ($500 value) | ● | |
| TriMech Services Discount (20% off) Applies to Professional Services (up to $10K a year) Cannot be combined with vouchers Does not apply to PEG Services |
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NOTE: Services and benefits are only available during the SOLIDWORKS Subscription Service term.
Subscription Service Benefits
Good reasons why you should subscribe with Javelin
Stay ahead of your competition
Support, upgrades, new versions, special releases, add-on features, webcasts—all designed exclusively for SOLIDWORKS Subscription Service program members. You can improve your performance and productivity with an intuitive 3D design experience for a competitive advantage.
- STAY PRODUCTIVE: With Subscription Service, you have access to extensive support from Javelin’s SOLIDWORKS experts to enhance your investment in SOLIDWORKS software and guide you through development challenges.
- STAY KNOWLEDGEABLE: You get full access to the SOLIDWORKS Knowledge Base, an expansive, easily searchable web-based library of technical articles, help topics, tech tips, best practices, solutions, and macros, all written, reviewed, and frequently updated by SOLIDWORKS experts. A few minutes of self-directed learning can help improve your productivity.
- STAY CURRENT: Subscription Service program members get free access to testing and certification for Certified SOLIDWORKS Associate (CSWA) and Certified SOLIDWORKS Professional (CSWP) credentials.
- Subscribers can take one advanced certification exam per subscription year.
- These certifications validate that the SOLIDWORKS user has expertise in the world’s most widely adopted 3D CAD software.
- Subscription members can access a free management report showing exam performance, skill areas for improvement, and recommendations to help achieve productivity gains with SOLIDWORKS software.
Take advantage of online resources
Gain full access to the SOLIDWORKS Customer Portal, an easy-to-search repository of in-depth information and resources, with support in multiple languages, to help improve productivity.
- Service Requests (SRs) and Software Performance Reports (SPRs): Submit incident reports of software issues to Technical Support or the development team. View status with tracking numbers and monitor issue resolution in documented service packs.
- Customer Experience Programs: Share your opinions and preview SOLIDWORKS beta versions and upcoming SOLIDWORKS Early Visibility (EV) Service Packs.
- Knowledge Base: Access the powerful search engine that explores an extensive library of technical data, such as solutions, help topics, tech tips, and best practices. Access our resource library, from webcasts and tech tips to administrative guides and technical presentations.
- Discussion Forums: Connect with the SOLIDWORKS Community of users in a broad range of discussion topics on virtually all facets of SOLIDWORKS.
- Online Technical Support - Access live technical support from Javelin, Canada's largest certified SOLIDWORKS Value Added Reseller (VAR):
- Remote desktop support to receive hands-on help directly on your machine
- Email assistance with product features, commands, installation, and troubleshooting for prior and current releases of SOLIDWORKS software.
Exclusive software
As a subscription service customer you receive SOLIDWORKS Visualize Standard* and MySolidWorks Standard
SOLIDWORKS Visualize
SOLIDWORKS Visualize products help organizations leverage 3D CAD data to create photo-realistic marketing content that is print and web ready in minutes
SOLIDWORKS CAM Standard
SOLIDWORKS CAM Standard allows users to quickly program individual parts and configurations without leaving the SOLIDWORKS 3D CAD environment.
*For every SOLIDWORKS Professional and Premium license on active subscription, SOLIDWORKS Visualize Standard is included
Testimonials
"SOLIDWORKS Premium Subscription is the best money I have ever spent! You wouldn't buy a car without good warranty! The SOLIDWORKS Support Team keeps my program in perfect running condition. The techical team is amazing, knowledgeable, friendly, and simple and easy to access. They make you feel like an important part of their family."
- Nick Panasiuk, Tecumseh, Ontario, Canada
"The Javelin Support Team continues to be a life saver and valued extension to our on going needs with SOLIDWORKS and PDM. Always helping us to find a resolution on issues from small questions, best practices, how to, and OMG the world just collapsed."
— Carlo Ceroli, GE Water and Process Technologies Canada
"Javelin's staff and technical support are excellent. They are knowledgeable, helpful and thorough. Technical questions are always answered; either immediately or in a timely manner. We're a high quality, fast-paced operation that expects the same from our support team."
— Christa Carey, Protocase Inc.
Why Subscribe with Javelin?
Partner with the largest SOLIDWORKS VAR in Canada
Javelin Tech Support
Getting the best support with a service provider who you can partner with is just as important as the 3D design software you choose for your business. Here are a few good reasons to choose Javelin:
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Canadian Staff
Javelin is a Canadian owned and operated SOLIDWORKS Value Added Reseller with 5 locations across Canada to provide your business with the best local service.
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Extended Support Hours
Get the help you need with SOLIDWORKS Subscription Service. Technical support is available 13.5 hours a day Monday to Friday from 7 AM — 8:30 PM (ET)
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We help small businesses
80% of Javelin customers are small businesses. Since 1997 we have been able to help thousands of Canadian customers get on the road to success by supplying the best 3D design software, comprehensive training, mentoring, and a reliable service.
An Expanding Support Team
You will have access to a certified SOLIDWORKS staff with real industry experience helping customers in a variety of industries including agriculture, oil and gas, water purification, manufacturing, healthcare, and education. We are currently expanding our team and continually educating existing team members with the latest best practices.
Interested in SOLIDWORKS Subscription Service?
Contact us to learn how you can subscribe with Javelin