Technical Support

Comprehensive Tech Support for Subscription Service Customers

Access our FAQs and latest Technical Tips below:

Report a Problem

Remote Support*

Get Software Updates

* Click here to check the Remote Support Firewall Exceptions and IP Addresses

FAQs & Technical Articles

SOLIDWORKS Hardware & License FAQs
SOLIDWORKS Installation & Setup FAQs
SOLIDWORKS PDM FAQs
Visit our Tech Tips Blog

Latest SOLIDWORKS 2023 Videos

SOLIDWORKS 2023 User Experience

SOLIDWORKS 2023 User Experience (UX)

SOLIDWORKS 2023 significantly improves the user experience with enhanced comments, updated render system and more customization options.

Read More...

SOLIDWORKS Subscription Services

Improve your performance and productivity with Javelin services

Javelin Support Team

Technical Support

With SOLIDWORKS Subscription Service, you have access to extensive help from our SOLIDWORKS experts. Which will enhance your software investment and guide you through development challenges.

Benefits
  • Live Technical Support from our certified support team.
  • Remote Support to solve your technical issue right on your machine.
  • Regular Communication of software updates and technical tips and tricks.
SOLIDWORKS User

Upgrades & Resources

Enjoy the latest version of your software and direct access to a comprehensive library of drawings, parts, assemblies, and features contributed by users around the globe.

Advantages
  • Automatic Upgrades to the most Up-to-date Version of your SOLIDWORKS software.
  • FREE access to the SOLIDWORKS Customer Portal for Macros, Documentation, and the ability to submit Enhancement Requests.
  • Full access to the SOLIDWORKS Knowledge Base for Articles, Tech Tips, and Best Practices.
MySolidWorks

Online Training & Certification

A MySolidWorks online account is included with your subscription service where you can get answers, stay current, and sharpen your design skills with online training.

Features
  • Your MySolidWorks Standard Account includes 600+ online tutorial videos.
  • FREE access to SOLIDWORKS testing and certification to help you become a Certified SOLIDWORKS Associate (CSWA) or Professional (CSWP).
Learn more about Subscription Service

Do you need Technical Suppport

Call us free at  1-877-219-6757  and get your questions answered

Report a Problem